Connected Vending Machines

The first solutions for including connectivity in vending machines
became commercially available already two decades ago. It has still
taken years for the technology to gain the interest of mainstream
vending operators. Today, global penetration is still modest and less
than 7 percent of the world’s 17 million vending machines are online
today. The market has nevertheless gained momentum in recent
years as more and more vending operators have started to deploy
cashless payment systems and vending telemetry solutions at a
larger scale. Demand for cashless payments is currently the main
market driver. However, vending telemetry is forecasted to have a
more transformational effect on the industry in the future as these
solutions enable vending operators to substantially improve their
operational efficiency.
The global installed base of connected vending machines grew by
18.4 percent to 1.16 million units in 2014. Around 0.56 million of
these machines can be found in North America, whereas 0.15 million
have been installed in Europe. The number of connected vending
machines in other parts of the world totalled 0.45 million units at the
end of the year, of which the vast majority were in Japan and
Australia. Berg Insight forecasts that the number of connected
vending machines worldwide will grow at a CAGR of 18.5 percent to
reach 2.7 million units by 2019. The penetration rate will then reach
15.3 percent at the end of the forecast period.
The global market for vending technology solutions is highly
fragmented. Most of the companies that provide vending telemetry
and cashless payment solutions are relatively small companies that
specialize in these products. Examples include Cantaloupe Systems,
USA Technologies, Vianet, Vendon and BiTX. In addition to this,
several participants are large companies from adjacent markets
such as the POS Terminal vendor Ingenico, the telecom operator
Deutsche Telekom and the IT service company Materna.
Furthermore, there are several incumbents that develop proprietary
solutions in-house, such as Jofemar, Rheavendors, Crane and Coca
-Cola Amatil.

1 Introduction
1.1 Overview of the vending machine
industry
1.2 Vending industry players
1.2.1 Vending technology providers
1.2.2 Vending machine manufacturers
1.2.3 Product suppliers
1.2.4 Vending operators
2 Vending telemetry and cashless
payments
2.1 Vending telemetry and software
2.1.1 Remote monitoring of vending machines
2.1.2 Vending management systems
2.2 Payment systems
2.2.1 Coin mechanisms and bill validators
2.2.2 Cashless payments
2.2.3 Mobile phone payments and NFC
2.3 Regional overview
2.3.1 Europe
2.3.2 North America
2.3.3 Rest of World
3 Vendor profiles and strategies
3.1 Vending telemetry and cashless payment
solution providers
3.1.1 BiTX
3.1.2 Cantaloupe Systems
3.1.3 Deutsche Telekom
3.1.4 Distrilog
3.1.5 Ingenico Group
3.1.6 Materna
3.1.7 Mecsel
3.1.8 Nayax
3.1.9 On Track Innovations
3.1.10 Prosa
3.1.11 Smarcom
3.1.12 USA Technologies
3.1.13 Vending Management Services
3.1.14 Vendon
3.1.15 VendScreen
3.1.16 VendSys
3.1.17 Vianet Group
3.2 Vending machine manufacturers
3.2.1 Automated Merchandising Systems
3.2.2 Azkoyen Group
3.2.3 Bianchi Vending Group
3.2.4 Crane
3.2.5 Deutsche Wurlitzer
3.2.6 FAS International
3.2.7 Fastcorp
3.2.8 Fuji Electric
3.2.9 Jofemar
3.2.10 N&W Global Vending
3.2.11 Rheavendors Group
3.2.12 Royal Vendors
3.2.13 SandenVendo
3.2.14 Seaga
3.2.15 Sielaff
3.2.16 Westomatic
3.2.17 Wittern Group
3.3 Vending operators
3.3.1 Aramark
3.3.2 Pelican Rouge Group
3.3.3 Canteen Vending Services
3.3.4 Selecta
3.3.5 Sodexo
4 Forecasts and conclusions
4.1 Market trends and drivers
4.1.1 The business case for vending telemetry
continues to improve
4.1.2 Cashless payments are a strong driver for
adding connectivity in vending
4.1.3 Mobile wallet services enable new
opportunities
4.2 Market forecasts
4.2.1 North American connected vending
machine market forecast
4.2.2 European connected vending machine
market forecast
4.2.3 Rest of World connected vending machine
market forecast
Glossary